@import "https://fonts.googleapis.com/css2?family=IBM+Plex+Mono:wght@500;600&family=IBM+Plex+Sans:wght@400;500;600;700&family=Noto+Sans+Lao:wght@400;500;600;700&display=swap";:root{color:#172238;font-synthesis:none;text-rendering:optimizelegibility;--ink:#172238;--muted:#68748a;--faint:#939caf;--line:#dfe3eb;--line-soft:#e9ecf1;--fog:#f3f5f8;--surface:#fff;--indigo:#3647a7;--indigo-dark:#27357f;--indigo-soft:#eef0ff;--saffron:#f4a340;--teal:#197b78;--red:#d84949;--green:#2b7c5b;--border:var(--line);--border-soft:var(--line-soft);--text:var(--ink);--text-muted:var(--muted);--surface-muted:var(--fog);--font-display:"IBM Plex Sans", "Noto Sans Lao", sans-serif;--topbar-height:var(--topbar);--sidebar:214px;--topbar:58px;background:#f3f5f8;font-family:IBM Plex Sans,Noto Sans Lao,system-ui,sans-serif}.operational-page{position:relative;overflow:auto}.module-metrics{border:1px solid 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p{color:#52705f;margin:4px 0 0;font-size:12px;line-height:1.5}.language-settings p{color:var(--muted);margin:-3px 0 12px;font-size:12px;line-height:18px}.language-options{grid-template-columns:1fr 1fr;gap:10px;display:grid}.language-options button{border:1px solid var(--line);min-height:58px;color:var(--muted);text-align:left;background:#fff;border-radius:8px;flex-direction:column;justify-content:center;align-items:flex-start;gap:4px;padding:10px 12px;display:flex}.language-options button.active{background:var(--indigo-soft);color:var(--indigo);box-shadow:inset 3px 0 0 var(--indigo);border-color:#b9c2f2}.language-options span{color:var(--ink);font-size:15px;font-weight:800;line-height:20px}.language-options small{font-size:11px;line-height:15px}.environment-summary.compact{margin-top:12px;padding:10px}.settings-facts{margin:18px 0 0}.settings-facts div{border-bottom:1px solid var(--border-soft);justify-content:space-between;padding:9px 0;font-size:12px;display:flex}.settings-facts 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var(--line-soft);align-items:center;height:48px;padding:6px 13px;display:flex;position:relative}.sidebar nav{scrollbar-width:none;flex:1;min-height:0;padding:7px 8px;overflow-y:auto}.sidebar nav::-webkit-scrollbar{display:none}.sidebar nav button,.collapse-nav{color:#5a6679;white-space:nowrap;background:0 0;border:0;border-radius:6px;align-items:center;gap:11px;width:100%;height:38px;padding:0 10px;font-size:12px;font-weight:500;display:flex;overflow:hidden}.sidebar nav button span,.collapse-nav span{text-overflow:ellipsis;overflow:hidden}.sidebar nav button svg,.collapse-nav svg{flex:none}.sidebar nav button:hover,.collapse-nav:hover{color:var(--ink);background:#f2f4f7}.sidebar nav button.active{background:var(--indigo-soft);color:var(--indigo);font-weight:600}.sidebar nav button.active:before{content:"";background:var(--indigo);border-radius:0 3px 3px 0;width:3px;height:22px;position:absolute;left:0}.sidebar nav button 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var(--line);color:var(--faint);background:#fff;border-radius:6px;flex:0 0 34px;align-items:center;gap:7px;margin:0 14px 10px;padding:0 9px;display:flex}.queue-search input{min-width:0;color:var(--ink);background:0 0;border:0;outline:0;flex:1;font-size:11px}.queue-search button{width:22px;height:22px;color:var(--muted);background:0 0;border:0;place-items:center;display:grid}.queue-filters{border-bottom:1px solid var(--line-soft);scrollbar-width:none;flex:none;gap:5px;padding:0 14px 11px;display:flex;overflow-x:auto}.queue-filters::-webkit-scrollbar{display:none}.queue-filters button{border:1px solid var(--line);height:28px;color:var(--muted);white-space:nowrap;background:#fff;border-radius:14px;align-items:center;gap:5px;padding:0 9px;font-size:10px;display:flex}.queue-filters button.active{background:var(--indigo-soft);color:var(--indigo);border-color:#cad0f2;font-weight:600}.queue-filters button i{font-size:9px;font-style:normal}.queue-list-head{color:var(--muted);flex:0 0 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var(--indigo);background:#f0f2ff}.sla-pulse{background:#e1e5ec;border-radius:3px;width:3px;position:absolute;top:12px;bottom:11px;left:5px;overflow:hidden}.sla-pulse:after{content:"";height:var(--sla);background:#3b966f;position:absolute;bottom:0;left:0;right:0}.sla-pulse.warning:after{background:var(--saffron)}.sla-pulse.critical:after{background:var(--red);animation:1.8s ease-in-out infinite pulse-sla}@keyframes pulse-sla{50%{opacity:.45}}.queue-copy{flex-direction:column;flex:1;min-width:0;display:flex}.queue-row{justify-content:space-between;align-items:center;gap:6px;display:flex}.queue-row strong{color:var(--ink);text-overflow:ellipsis;white-space:nowrap;font-size:12px;font-weight:600;line-height:17px;overflow:hidden}.queue-time{color:var(--faint);flex:none;font:9px IBM Plex Mono,monospace}.queue-subject{color:#354158;text-overflow:ellipsis;white-space:nowrap;margin-top:2px;font-size:11px;font-weight:500;line-height:15px;overflow:hidden}.queue-preview{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;margin-top:2px;font-size:10px;line-height:15px;overflow:hidden}.queue-meta{height:18px;color:var(--faint);align-items:center;gap:5px;margin-top:6px;font-size:9px;display:flex}.priority-dot{background:#97a2b4;border-radius:50%;width:6px;height:6px}.priority-dot.urgent{background:var(--red)}.priority-dot.high{background:var(--saffron)}.unread-count{background:var(--indigo);color:#fff;border-radius:9px;place-items:center;min-width:17px;height:17px;margin-left:auto;font-size:9px;font-weight:700;display:grid}.no-results{min-height:200px;color:var(--muted);text-align:center;flex-direction:column;justify-content:center;align-items:center;gap:5px;display:flex}.no-results strong{color:var(--ink);font-size:12px}.no-results span{font-size:10px}.avatar{color:#42506a;letter-spacing:-.02em;background:#e5e9ef;border-radius:50%;flex:none;place-items:center;font-weight:700;display:inline-grid}.avatar-lg{width:48px;height:48px;font-size:15px}.avatar-md{width:34px;height:34px;font-size:11px}.avatar-sm{width:28px;height:28px;font-size:9px}.avatar-xs{width:21px;height:21px;font-size:7px}.avatar-violet{color:#6753a8;background:#eee8ff}.avatar-blue{color:#2c659a;background:#e2efff}.avatar-teal{color:#21716c;background:#dff4f1}.avatar-amber{color:#9a6320;background:#fff0d6}.avatar-pink{color:#96506b;background:#f9e6ee}.avatar-green{color:#347552;background:#e3f2e7}.avatar-red{color:#9d463d;background:#ffe3df}.conversation-panel{background:#fff;grid-template-rows:61px 34px minmax(130px,1fr) auto;min-width:0;min-height:0;display:grid}.conversation-header{border-bottom:1px solid var(--line);align-items:center;gap:9px;padding:0 12px 0 16px;display:flex}.conversation-title{flex:1;min-width:0}.conversation-title>div{align-items:baseline;gap:7px;display:flex}.conversation-title h2{text-overflow:ellipsis;white-space:nowrap;margin:0;font-size:13px;font-weight:700;line-height:17px;overflow:hidden}.conversation-title span{color:var(--faint);flex:none;font:9px IBM Plex Mono,monospace}.conversation-title p{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;margin:2px 0 0;font-size:10px;line-height:14px;overflow:hidden}.conversation-actions{align-items:center;gap:4px;display:flex}.owner-button,.resolve-button{border:1px solid var(--line);background:#fff;border-radius:6px;align-items:center;gap:6px;height:32px;padding:0 8px;font-size:10px;font-weight:600;display:flex}.resolve-button{color:var(--indigo);border-color:#cbd0ef}.resolve-button:hover{background:var(--indigo-soft)}.ticket-strip{border-bottom:1px solid var(--line-soft);color:var(--muted);background:#fafbfc;align-items:center;gap:8px;padding:0 16px;font-size:9px;display:flex}.ticket-strip>span:not(.status-pill),.ticket-strip>button{border-left:1px solid var(--line);padding-left:8px}.ticket-strip button{color:var(--muted);background:0 0;border:0;align-items:center;gap:4px;font-size:9px;display:flex}.state-label{align-items:center;gap:5px;display:flex}.state-label i{background:var(--teal);border-radius:50%;width:6px;height:6px}.sla-label{color:#8d672d;align-items:center;gap:4px;margin-left:auto;display:flex}.sla-label.at-risk{color:var(--red);font-weight:600}.conversation-scroll{background:#fbfcfe;min-height:0;padding:8px clamp(16px,3vw,48px) 18px;overflow-y:auto}.date-divider{justify-content:center;align-items:center;height:32px;display:flex}.date-divider:before,.date-divider:after{content:"";background:var(--line-soft);flex:1;height:1px}.date-divider span{color:var(--faint);margin:0 10px;font-size:9px}.message-row{align-items:flex-start;gap:8px;margin:10px 0;display:flex}.message-row.agent{justify-content:flex-end}.message-wrap{max-width:min(78%,580px)}.message-author{color:#536076;align-items:center;gap:7px;margin:0 0 4px 3px;font-size:9px;font-weight:600;display:flex}.message-row.agent .message-author{justify-content:flex-end;margin-right:3px}.message-author time{color:var(--faint);font:500 8px IBM Plex Mono,monospace}.message-bubble{border:1px solid var(--line);color:#28344a;background:#fff;border-radius:4px 10px 10px;padding:9px 11px;font-size:11px;line-height:18px;box-shadow:0 1px 1px #17223808}.message-row.agent .message-bubble{background:#f0f2ff;border-color:#d5daf4;border-radius:10px 4px 10px 10px}.message-seen{color:var(--faint);justify-content:flex-end;align-items:center;gap:2px;margin-top:3px;font-size:8px;display:flex}.system-event{color:#778298;justify-content:center;align-items:center;gap:5px;margin:11px auto;font-size:9px;display:flex}.system-event time{color:#a1a9b7;margin-left:3px;font:8px IBM Plex Mono,monospace}.note-message{background:#fffaf0;border:1px solid #ecdcae;border-radius:6px;max-width:78%;margin:12px auto;padding:8px 10px}.note-message>div{color:#84682f;align-items:center;gap:5px;font-size:9px;font-weight:600;display:flex}.note-message time{margin-left:auto;font:8px IBM Plex Mono,monospace}.note-message p{color:#5d543f;margin:5px 0 0;font-size:10px;line-height:15px}.typing-row{color:var(--faint);align-items:center;gap:7px;margin-top:10px;font-size:9px;display:flex}.typing-bubble{border:1px solid var(--line);background:#fff;border-radius:4px 10px 10px;gap:3px;padding:9px 11px;display:flex}.typing-bubble i{background:#8f98a8;border-radius:50%;width:4px;height:4px;animation:1.1s ease-in-out infinite typing}.typing-bubble i:nth-child(2){animation-delay:.15s}.typing-bubble i:nth-child(3){animation-delay:.3s}@keyframes typing{50%{opacity:.45;transform:translateY(-3px)}}.evidence-card{background:#fff;border:1px solid #d9dee8;border-radius:8px;max-width:600px;margin:14px 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strong{text-overflow:ellipsis;white-space:nowrap;font-size:9px;line-height:14px;overflow:hidden}.order-item small{color:var(--faint);font-size:8px}.evidence-total{border-top:1px solid var(--line-soft);color:var(--muted);background:#fafbfc;justify-content:space-between;padding:9px 11px;font-size:9px;display:flex}.evidence-total strong{color:var(--ink);font-size:11px}.coupon-line{border-top:1px solid var(--line-soft);min-height:38px;color:var(--muted);align-items:center;gap:7px;padding:7px 11px;font-size:9px;display:flex}.coupon-line>span{font:9px IBM Plex Mono,monospace}.coupon-line>strong{color:var(--red);margin-left:auto}.evidence-card.compact{box-shadow:none;margin:0}.evidence-card.compact .evidence-head{border-bottom:0}.composer-area{border-top:1px solid var(--line);background:#fff;padding:0 12px 11px}.ai-insight{background:#f7f8ff;border:1px solid #d9ddf5;border-top:0;border-radius:0 0 7px 7px;max-width:760px;margin:0 auto;transform:translateY(-1px)}.ai-title{border-bottom:1px solid #e1e4f5;justify-content:space-between;align-items:center;height:30px;padding:0 10px;display:flex}.ai-title>span{color:var(--indigo);text-transform:uppercase;letter-spacing:.055em;align-items:center;gap:6px;font-size:9px;font-weight:700;display:flex}.ai-summary{color:#4d5970;margin:7px 10px 5px;font-size:9px;line-height:14px}.ai-facts{gap:15px;margin:0 10px 7px;display:flex}.ai-facts span{color:var(--muted);gap:4px;font-size:8px;display:flex}.ai-facts strong{color:#39465e}.ai-recommendation{background:#f0f2ff;border-top:1px solid #e1e4f5;justify-content:space-between;align-items:center;gap:8px;min-height:37px;padding:6px 8px;display:flex}.ai-recommendation>div{color:var(--indigo);align-items:center;gap:7px;display:flex}.ai-recommendation>div span{color:#536078;flex-direction:column;font-size:8px;display:flex}.ai-recommendation>div strong{color:#334058;font-size:9px}.ai-recommendation 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var(--line-soft);color:var(--muted);background:#fff;border-radius:5px;grid-template-columns:24px minmax(0,1fr) auto;align-items:center;gap:7px;padding:7px 8px;display:grid}.device-card>div{flex-direction:column;min-width:0;display:flex}.device-card strong{color:var(--ink);text-overflow:ellipsis;white-space:nowrap;font-size:9px;overflow:hidden}.device-card span{color:var(--muted);margin-top:2px;font-size:8px}.context-action{width:100%;height:31px;color:var(--indigo);background:#f0f2ff;border:1px solid #cbd0ef;border-radius:5px;justify-content:center;align-items:center;gap:6px;margin-top:7px;font-size:9px;font-weight:600;display:flex}.history-row{border:0;border-top:1px solid var(--line-soft);text-align:left;background:0 0;grid-template-columns:minmax(0,1fr) auto;align-items:center;width:100%;padding:7px 0;display:grid}.history-row>span{align-items:center;gap:6px;font-size:9px;display:flex}.history-row small{color:var(--faint);grid-column:1;margin:2px 0 0 21px;font-size:8px}.history-row svg:last-child{color:var(--faint);grid-area:1/2/3}.history-empty{border-top:1px solid var(--line-soft);color:var(--muted);flex-direction:column;align-items:flex-start;gap:3px;padding:10px 0 2px;font-size:9px;display:flex}.history-empty strong{color:var(--ink);font-size:10px}.history-empty span{color:var(--faint)}.tab-empty{color:var(--muted);text-align:center;flex-direction:column;align-items:center;padding:24px 14px;display:flex}.tab-empty strong{color:var(--ink);margin-top:7px;font-size:11px}.tab-empty p{margin:3px 0 14px;font-size:9px}.tab-empty .evidence-card{text-align:left;width:100%}.audit-list{padding:16px 14px}.audit-list>div{gap:9px;min-height:58px;display:flex;position:relative}.audit-list>div:not(:last-child):before{content:"";background:var(--line);width:1px;position:absolute;top:12px;bottom:-2px;left:4px}.audit-dot{z-index:1;background:var(--indigo);width:9px;height:9px;box-shadow:0 0 0 1px var(--indigo);border:2px solid #fff;border-radius:50%;margin-top:3px;position:relative}.audit-list p{flex-direction:column;margin:0;display:flex}.audit-list strong{font-size:9px}.audit-list small{color:var(--faint);margin-top:3px;font-size:8px}.modal-backdrop{z-index:100;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);background:#10182873;place-items:center;padding:20px;animation:.14s ease-out fade-in;display:grid;position:fixed;inset:0}@keyframes fade-in{0%{opacity:0}}.confirm-dialog{background:#fff;border-radius:11px;grid-template-columns:42px 1fr;gap:0 10px;width:min(430px,100%);padding:20px;display:grid;position:relative;box-shadow:0 24px 70px #09101f4d}.confirm-icon{width:42px;height:42px;color:var(--indigo);background:#eef0ff;border-radius:9px;grid-area:1/1;place-items:center;display:grid}.confirm-head{grid-area:1/2}.confirm-head span{color:var(--indigo);letter-spacing:.06em;text-transform:uppercase;font-size:9px;font-weight:700}.confirm-head h2{letter-spacing:-.02em;margin:5px 28px 0 0;font-size:17px}.dialog-close{width:30px;height:30px;color:var(--muted);background:0 0;border:0;border-radius:6px;place-items:center;display:grid;position:absolute;top:13px;right:13px}.dialog-close:hover{background:var(--fog)}.change-preview{border:1px solid var(--line);border-radius:7px;grid-column:1/-1;margin-top:18px;overflow:hidden}.change-preview>div{border-bottom:1px solid var(--line-soft);justify-content:space-between;align-items:center;min-height:36px;padding:0 10px;font-size:10px;display:flex}.change-preview>div:last-child{border-bottom:0}.change-preview span{color:var(--muted)}.change-preview strong{font-weight:600}.success-text{color:var(--green)}.safety-note{color:#7b5a27;background:#fff9ee;border:1px solid #f0ddb9;border-radius:6px;grid-column:1/-1;align-items:flex-start;gap:8px;margin-top:12px;padding:10px;display:flex}.safety-note svg{flex:none}.safety-note span{flex-direction:column;font-size:9px;line-height:14px;display:flex}.safety-note strong{font-size:10px}.dialog-actions{grid-column:1/-1;justify-content:flex-end;gap:8px;margin-top:18px;display:flex}.primary-button,.secondary-button{border-radius:6px;justify-content:center;align-items:center;gap:7px;min-height:35px;padding:0 13px;font-size:10px;font-weight:600;display:inline-flex}.primary-button{border:1px solid var(--indigo);background:var(--indigo);color:#fff}.primary-button:hover{background:var(--indigo-dark)}.secondary-button{border:1px solid var(--line);color:#48546a;background:#fff}.secondary-button:hover{background:var(--fog)}.secondary-button.wide{width:100%}.toast{z-index:120;color:#fff;background:#1d2a3f;border-radius:7px;align-items:center;gap:7px;padding:10px 14px;font-size:10px;animation:.2s ease-out toast-up;display:flex;position:fixed;bottom:22px;left:50%;transform:translate(-50%);box-shadow:0 10px 30px #121c2f40}@keyframes toast-up{0%{opacity:0;transform:translate(-50%,8px)}}.module-page{background:#f4f6f9;height:100%;padding:26px 30px 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